Nylon, Polyester, Spandex, Silk, Cotton, Recycled Blends (Nylon, Spandex, Polyester blends)

Learn more about washing your ATHLOUNGE® products here: https://kouiiwear.com/pages/care-for-material-1

All Athlounge® products are best to wash with other Athlounge® items to preserve fabrics and materials. 

Learn more about washing your ATHLOUNGE® products here: https://kouiiwear.com/pages/care-for-material-1

Yes, be sure to hang dry your apparel if possible to preserve the Athlounge® material. 

If you decide to dry your Athlounge® items be sure to turn them inside out to preserve the outter layer of fabric, turn on low heat, and use the "tumble dry" feature. 

Wearing your Athlounge® items while wet may stretch the fabrics and materials making them less firm and less likley to snap back into their original form.

Learn more about washing your ATHLOUNGE® products here: https://kouiiwear.com/pages/care-for-material-1

Yes, our recycled materials consist of NYLON, SPANDEX, AND POLYESTER

FIT GUIDE; Since imported from Indonesia, all KOUII® Athlounge® products, are tailored by our team to fit current USA sizing.

Please allow 1-3 days for your order to be processed and between 1-14 business days for your order to arrive. If more than 14 business days have passed please email us at sales@kouiiwear.com to review the status of your order. Refunds will be handled through email if necessary. 

Please allow between 12 and 24 hours for the tracking number to update and show within the system. Packages can be scanned within 24 hours after the shipping label is processed. Before contacting us please track your order here: https://kouii.aftership.com/

You can track your order with the link provided: https://kouii.aftership.com/

All addresses containing an apartment, condo, or unit address will need to be added to the shipping address at checkout and will need to be signed for at delivery to ensure all products have been delivered to the correct address. 

unfortunately, KOUII® Athleisure - Lounge LLC, are not responsible for orders that are delivered to the wrong address if the order is typed in wrong at checkout. There will be no refund available or the reshipment of items. 

Your package may be lost, please contact the carrier with your tracking number or contact us directly at sales@kouiiwear.com

KOUII® Athleisure - Lounge LLC, is not responsible for any orders that are stolen/misplaced from the address provided at checkout. There will be no refund available or the reshipment of items.  

Shipping costs will be calculated at checkout. Shipping costs vary depending on the total weight of the items in your cart. Shipping costs are based on carrier rates. 

USPS, UPS

Offline Shipping: We do not offer offline shipping. Orders must be placed through the website www.koouiiwear.com in order to be eligible for shipping. If you are local and looking to do a pickup or local delivery please contact kouiiwearinfo@gmail.com 

Please submit a return within our return center at the link provided: https://kouii.returnscenter.com/

PLEASE SUBMIT YOUR RETURN/EXCHANGE/REFUND REQUEST TO OUR "RETURN CENTER" LOCATED UNDER THE 'COMMUNITY' TAB AT THE TOP OF OUR WEBSITE OR THE 'RETURN CENTER' AT THE BOTTOM OF OUR WEBSITE.

Please submit an exchange within our return center at the link provided: https://kouii.returnscenter.com/

If our return center is not allowing you to open your order it is because you are past the 30 day return/refund/exchange window. 

If your item/items were delivered more than 30 days ago, unfortunately you are not eligible for a return, exchange, or refund.

https://kouii.returnscenter.com/return-policy

https://kouiiwear.com/pages/return-refund-policy-page

No, all SALE items and UNDER $20 items are nonrefundable and final sale with purchase.

Gift cards, SALE Items, Under $20 Items, Limited Edition Items, Shipping cost for partial orders, Lost/Stolen Items and/or packages, Damaged product in the customers control such as misuse of the item/items, Giveaway entries. 

No, Any and all purchases, purchased on a GIFT CARD, will only be credited back to the original gift card used at checkout. Cash refunds on gift cards are not available. 

Items with animal/human hair all over them, Items with strong odor or stains, Items with any marks such as deodorant, Items with excessive wrinkles, or worn down, Items that have been in the washer and dryer, Items that have been worn and not washed. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@kouiiwear.com.

If item is defective and or/damaged after receiving, please email kouiiwearinfo@gmail.com or sales@kouiiwear.com images of your defective or damaged item. A free replacement item will be sent to you at no cost. You will need to submit an "exchange" request on the website under the 'Community > Return Center' tab. You will need to select the same item you are exchanging for. Your shipping cost back to our HQ will be covered on our end through the return center.

To return your product, you should mail your product to the specified address. Please see 'Return center' for more instructions. A label will be sent to you for your convenience. Depending on where you live, the time it may take for your exchanged product to reach you may vary.If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Within 30 days from the date of delivery date, In unused and resell-able condition, In the original packaging with all the tags intact, NON Sale Items

Refund to the original payment method, Refund to store credit (if applicable), Exchange of different items of the same value

 We do not refund shipping cost for partially returned orders. In order to receive the full shipping cost refund you must be returning all items in your order. 

Products damaged by the customer such as washing, drying, tearing, staining, ripping, and all other issues related to the customers misuse will not be eligible for a refund, return, or exchange.