Warranty, Return & Refund Policy
KOUII® Athlounge® - For all members/account holders, KOUII LLC offers a 30-day return policy after the product has been delivered and received. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund, exchange or a store credit. For all members/account holders, KOUII LLC also offers a Lifetime Warranty-Terms and Conditions below.
To be eligible for a return, your item must be unused and in the same condition as when you received it, with the sizing tags, labels, and hangtags still attached. Item/items must also be in the original packaging. If the item is not in this condition, you will not be eligible for a refund. In order for the shipping to be granted as well, you must be returning all items purchased for the specific order being refunded. If you only return a portion of the order - you will not be granted a shipping refund for that order.
Additional non-returnable/refundable items & services:
- Gift cards
- SALE Items
- Under $20 Items
- Limited Edition Items
- Shipping cost for partial orders
- Lost/Stolen Items and/or packages
- Damaged product in the customers control such as misuse of the item/items
- Giveaway entries
GIFT CARDS
Any and all purchases, purchased on a GIFT CARD, will only be credited back to the original gift card used at checkout. Cash refunds on gift cards are not available.
For sanitary reasons - we do not accept:
- Items with animal/human hair all over them
- Items with strong odor or stains
- Items with any marks such as deodorant
- Items with excessive wrinkles, or worn down
- Items that have been in the washer and dryer
- Items that have been worn and not washed
To complete your return, we require a receipt or proof of purchase. Contact us directly in the event of a refund. Please see 'Return Center' at the top or bottom of the website - enter your order # and email to view your recent purchase. Please note: If 30 days have gone by since you're purchase unfortunately, we can’t offer you a refund, exchange or a store credit. Therefore, you will not be eligible to view your purchase in the "Return Center" Please start the refund/exchange/return process within the 30 days. After this period, only defective products will be reviewed under our warranty claims.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. KOUII® Athleisure - Lounge LLC is not responsible for lost, stolen, or damaged items - a refund ore replacement will not be granted. We do not refund shipping cost for partial orders. Products damaged by the customer such as washing, drying, tearing, staining, ripping, and all other issues related to the customers misuse will not be eligible for a refund, return, or exchange.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@kouiiwear.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please see 'Return Center' on our website. Your shipping cost will be covered.
Defective and/or Damaged Items
If item is defective and or/damaged after receiving, please email kouiiwearinfo@gmail.com or sales@kouiiwear.com images of your defective or damaged item. A free replacement item will be sent to you at no cost. You will need to submit an "exchange" request on the website under the 'Community > Return Center' tab. You will need to select the same item you are exchanging for. Your shipping cost back to our HQ will be covered on our end through the return center.
Shipping
To return your product, you should mail your product to the specified address. Please see 'Return center' for more instructions.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
What items are returnable?
- Within 30 days from the date of delivery date
- In unused and resell-able condition
- In the original packaging with all the tags intact
- NON Sale Items
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
- Exchange of different items of the same value
KOUII Lifetime Warranty Policy
Coverage:
KOUII LLC offers a lifetime warranty on all eligible products purchased directly from our website, www.kouiiwear.com. This warranty covers any defects in materials or workmanship under normal use. KOUII LLC retains the right to use their ultimate discretion to determine if warranty claims fit the following terms and conditions.
Terms and Conditions:
- To be eligible for the lifetime warranty, customers must have an active account with KOUII at the time of the warranty claim.
- The lifetime warranty applies only to the original purchaser of the product and is non-transferable.
- The warranty covers defects such as stitching issues, fabric tears, or faulty hardware.
- Damage caused by misuse, abuse, accidents, alterations, or improper care is not covered under the lifetime warranty.
- KOUII reserves the right to determine the validity of warranty claims and may require proof of purchase and/or proof of damage, which could include but is not limited to, photographs or returning the product/s.
- If a defect is found to be covered under the lifetime warranty, KOUII will repair or replace the product at our discretion. If the exact product is no longer available, a comparable replacement will be provided.
- Customers are responsible for any shipping costs associated with returning the product for warranty service. However, KOUII will cover the cost of shipping for the repaired or replacement product back to the customer.
- This lifetime warranty is in addition to any rights consumers may have under consumer protection laws and regulations.
How to Make a Warranty Claim:
To make a warranty claim, please create an account or log into an existing account, and fill out the Warranty Claim form. Provide your product information, a description of the issue, and all other required information.
Exclusions:
This lifetime warranty does not cover normal wear and tear, cosmetic damage, or damage resulting from improper use or care. It also does not cover products purchased from unauthorized retailers or counterfeit products.
Changes to Warranty Policy:
KOUII LLC reserves the right to modify or amend this lifetime warranty policy at any time. Any changes will be effective immediately upon posting on our website.
